There have been a lot of articles promoting Facebook's new bot integration for Messenger, but not many people are talking about how woefully unprepared the technology is to deal with easily frustrated customers. Click that link to get front-row seats to the failure of chatbots to handle basic conversations.
This is a thoughtful week, with pieces questioning how the lack of diversity in machine learning could have harmful consequences to the algorithms we're building, asking if bots are quite ready to be our front-line journalists, and drawing a line between men and machines in the ever-growing world of gambling.
Plus, a new AI can predict human interactive gestures, and a designer makes suggestions for what classes to take to stay ahead of the curve when designing for AI.
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